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Return / Exchange Policy
EZQuest Inc. product may be returned for refund within 30 days of purchase.
Product Purchased from an Authorized EZQuest Reseller:
Product purchased from an authorized EZQuest reseller may be returned within 30 days of purchase to the reseller and is subject to the terms and conditions of the reseller. Contact the reseller directly for return instructions.
Product Purchased Directly from EZQuest:
Product purchased directly from EZQuest may be returned for refund or exchange, excluding any shipping charges, within 30 days from purchase date, if your merchandise is shipped new and unopened .
If the product package has been opened by the buyer, we will retain a 25% restocking fee. If the item is defective or damaged upon receipt, the buyer should report the defect/damage to us within 14 days of receipt and make return arrangements for full refund or exchange. If the item becomes defective more than 30 days after shipment and is under warranty, we will provide you with RMA number for warranty service. To return an item you must call Customer Service at (714) 666 1716 or email to tech@ezq.com to obtain a Return Material Authorization (RMA) number. All merchandise returned to EZQuest must be shipped in the original packaging, with all cables and power supplies. If you do not have the original packaging, call Customer Service to request packaging. A nominal fee and shipping will be charged for the delivery of this packaging. Ship RMAs to EZQuest pre-paid. For your protection insure the package and ship via a traceable method such as UPS or FedEx. EZQuest is not responsible for lost or damaged packages.
NO RETURNS WILL BE ACCEPTED WITHOUT AN RMA NUMBER.
Note: The amount refunded by EZQuest for items returned to the company within 30 days of purchase is at the sole discretion of EZQuest and is dependant on the condition of the items returned.
LIMITED WARRANTY
All EZQuest product comes with one year limited warranty, except the the Studio series, Pro Studio, Cinema Pro, Cinema SAS, Cinema SAN, Thunder RAID, as well as the Thunder Pro A/V comes with three year limited warranty. EZQuest Inc. warrants your product against any defect in material and workmanship, under normal use, for the designated warranty period. EZQuest is not responsible for data loss for any reason and we recommend backing up data at regular intervals. If the product should become defective within the warranty period, EZQuest, will at its discretion, repair or replace the product.
Repair or replacement parts or products will be furnished on an exchange basis and will be either new or reconditioned. All replaced parts or products shall become the property of EZQuest.
This warranty shall not apply if the product has been damaged by accident, misuse, abuse or as a result of unauthorized service or parts. Warranty service is available to the purchaser by obtaining a Return Material Authorization number (RMA) and by delivering the product during the warranty period to an authorized EZQuest service facility or to EZQuest. Our factory warranty is to the original purchaser and cannot be transferred. The purchaser shall bear all shipping, packing and insurance costs and all other costs, excluding parts and labor, necessary to effectuate repair, replacement or refund under this warranty. All returned product must be shipped to EZQuest in the original shipping container.
For more information on how to obtain warranty service, an RMA number or to acquire shipping materials, contact
EZQuest at 1051 North Shepard Street Anaheim CA 92806 Tel# 1 (714) 666 1716.
IN THE EVENT A PRODUCT BECOMES DEFECTIVE DURING THE WARRANTY PERIOD, THE PURCHASER’S EXCLUSIVE REMEDY SHALL BE REPAIR OR REPLACEMENT AS PROVIDED ABOVE. INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF DATA, ARISING FROM BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ARE NOT THE RESPONSIBILITY OF EZQUEST INC. AND, TO THE EXTENT PERMITTED BY LAW, ARE HEREBY EXCLUDED BOTH FOR PROPERTY DAMAGE, AND TO THE EXTENT NOT UNCONSCIONABLE, FOR PERSONAL INJURY DAMAGE. |
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